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1. Consider a situation that a customer has written to complain about the poor service at the restaurant you are managing. You are aware that the problem occurred because two of the waiters had not turned up on that day, and you try to remedy the problem by offering a special discount on her next visit. Compose a message that emphasizes the positive and de-emphasizes the negative and is likely to build goodwill with a reader.
2. What is scenario painting? Compose a message for a product or service of choice by using this technique.
3. Detail how the use of conversational language helps build goodwill. For a topic of your choice, write two statements, one formal and one in conversational style.
4. Why should websites be evaluated for reliability? What are some ways to evaluate them?
5. In terms of improving one's listening ability, why is it important to go easy on argument and criticism?
6. Differentiate tangible rewards from intangible rewards and intrinsic benefits from extrinsic benefits.
Even if a capital budgeting analysis indicates a project will have a positive NPV, the project could in fact turn out not to be profitable.
Determine the number of common shares outstanding and the par value after the split. The market value of Yeates Corporations common stock had become excessively
If Allison's fund earns the same returns in the future as in the past, how old will she be when she becomes a millionaire?
How is the global foreign exchange market structured? Are digital telecommunications replacing people?
Common stock value-Variable growth Newman manufacturing is considering a cash purchase of the stock of Grips Tool.
You are a manager of Short Term Capital Management (STCM). describe your profit making arbitrage strategy.
It is well known that Investors generally do not like to bear risk. For two otherwise identical corporate bonds, the one with more idiosyncratic risk should have a price that is lower or the same?
It would be a good idea to include columns in your spreadsheet for both you and your spouse, since you will each have different pensions, Social Security, etc.
Calculate the percentage chance of bankruptcy/default of a firm you're thinking of investing in that has a debt-to-equity ratio of 25 percent.
If the required return on Computech is 14%, what is the value of the stock today?
How do corporate tax rates in the United States compare to those of other countries around the world? Could corporate income ever be subject to triple taxation?
Grace just borrowed 215,539 dollars. She plans to repay this loan by making a special payment of 18,778 dollars in 7 years and by making regular annual payments
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