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1. Revise the Village Volvo Service Package (SP) exercise discussed in class, and define the SP for the company you work for. If you are not working for a service organization then ask someone lose to you to allow doing the exercise based on his/her service company.
2. Go to the Web using your preferred search engine to locate additional articles on telephone techniques. Report on what you find regarding the changing nature of telephone use in business. What are the key trends (mention at least three trends) How does the use of cellular phones change the ways companies serve customers.
Explain how organizations use social media to communicate with their consumers through a crisis and evaluate how the negative comments were handled by the organizations.
Describe the nature of competition in your industry. Explain and analyse your organisation's place in the market by comparing and contrasting its strengths and weaknesses to your main competitor.
How would you do it? What other factors are important but will not be considered in the solution of the transportation table?
Why do you think the timing of labor legislation in America (beginning with the Railway Labor Act and National Labor Relations Act
What are the ways provider tries to make a service tangible to the consumer?
Question: If the Gamma Project is fully implemented, how will it affect the industry for the patented pharmaceuticals?
How does the Federal Reserve's manipulation of the interest rates in the United States compare with China's manipulation of their own currency?
Prepare a report that discusses the pricing and distribution strategies. Research the following topics for the latest information concerning issues, trends, and potential impact to your client and relate them to the concepts and theories from the ..
What are the key take-aways from the IBM study on change?
Present information on integrated healthcare delivery (vertical vs. horizontal)/pros-cons of each and highlight the innovative methods used to make hospitals
What are the three time estimates used with PERT? - Would a project manager ever consider crashing a noncritical activity in a project network? Explain convincingly.
What are some of the major and unique strategic actions taken by each firm? Have these actions been successful?
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