Revise the claim message which suffers from rudeness

Reference no: EM131910415

Assignment - Editing Challenge

Revise the following claim message, which suffers from rudeness and wordiness, as well as from proofreading, spelling, grammar, punctuation, and other writing faults. Study the guidelines in the Grammar/Mechanics Handbook as well as the lists of Confusing Words and Frequently Misspelled Words to sharpen your skills. Your instructor may ask you to use your name as the writer/editor. Assume you are preparing this letter on company letterhead stationery. Do not print these instructions.

[Insert current date]

SENT BY CERTIFIED MAIL

Mr. Irwin Nelson

Landmark Contractors

657 Wisconsin Avenue

Milwaukee, WI 53203

Dear Mr. Nelsen:

This is to inform you that we are very unhappy with your shoddy work! Please redo the work or pay for the repair of tile installation in the remodeling of a shower at our health club facility at 4493 First Street here in Milwaukee.

In a contract signed on April 28 you and me agreed that the remodel would involve tile work, for which my company paid $3,220 when the work was completed on May 5th. Just 2 weeks' later, on May 19th, we made the discovery that there was some tile in the south portion of the shower that had sank almost as much as half a inch. This caused the shower floor to be really extremely uneven and water pooled in the downhill corner and would not flow into the drain. Such pooling of water could eventually led to mold and mildew. Which would be not healthy for customers at our fitness facility.

In our telephone conversation that we had on May 21, you argued at various times that the problem was all a matter in my imagination, that it was a problem that was our fault, and that it was to miner to worry about. As a result of this messy problem, I have commissioned 3 bids to repair the work, these bids range from the amount of $4,500 to the amount of $5,530 as shown on the inclosed estimates.

We entered into a god faith contract with you and I expected a remodeling job that was first-class. I'm feeling confident that you will want to please your customers' and not force them to file in small claims court. Please contact me before June fifth, to arrange either (a) to re-pay my company the amount to repair the tile or (b) to discuss a plan to retile the job yourself.

Sincerely,

MILWAUKEE FITNESS

Deborah Olson, Owner

Enclosures

Reference no: EM131910415

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