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As you well know, access to information is a Google search away, or written in a blog, or text/tweeted to thousands if not millions of people within minutes. One of the challenges we face in our industry is what to do with reviews or comments on our products and services we offer to our guests. Your assignment is to review one of these sites, find the most outrageous or negative comments written (hotel reviews), and then answer the following question. Please refer to these sites to help you to begin your search. Once you have found a review you want to use copy and paste the review and the link to the review in your paper.
When you are thinking of your situation, think of this as if you were the General Manager of the property and you want to minimize the situation, so....
1. What research would you do before you respond or contact the guest?2. What solutions/accommodations would you offer to satisfy the guest?3. How would you respond to the guest? Email, mail, or calling them?4. What would you do after you resolve or answer the guests' complaint?
I would expect your responses to be no less than one or two paragraphs for each question and no more than two pages in total. I am not looking for a novel or brief responses. Please be concise, and explain WHAT you would do and WHY for each response.
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.
Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.
Affiliations and partnerships are frequently used to reach a larger local audience? Which options stand to avail for the Hotel manager and what problems do these pose.
What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?
Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..
This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.
Identify the purposes of different types of organisations.
Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur
This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.
Prepare a major handout on the key principles of instructional leadership
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