Reference no: EM133059931 , Length: word count:4500

H/616/2698 Organisational Behaviour in International Contexts - Level 7 Diploma In Tourism And Hospitality Management

Unit Level - Level 7

Learning outcome 1: Be able to apply organisational behaviour theories to the tourism and hospitality industry.
1.1 Critically analyse the management structure of a tourism or hospitality organisation using models of organisational behaviour.
1.2 Critically evaluate the objectives of a tourism or hospitality organisation.
1.3 Critically evaluate how well the structure of an organisation helps it to achieve its objectives.

Learning outcome 2: Be able to critically assess the performance of an international organisation in relation to its external environment and internal structures.
2.1 Critically evaluate the performance of an international tourism or hospitality organisation using company and market data.
2.2 Recommend ways for an international tourism or hospitality organisation to modify its structure or objectives to increase its profitability.

Learning outcome 3: Be able to critically evaluate cross-cultural management trends and developments and their implications for the tourism and hospitality industry.
3.1 Critically review theories of cross-cultural management.
3.2 Review the emergence of the cultural diversity concept and its implications for the tourism and hospitality workforce.
3.3 Critically evaluate how tourism and hospitality organisations can implement models of cross- cultural human resource management.

Learning outcome 4: Be able to critically evaluate developments in international human resources management and their implications for organisations in the tourism and hospitality industry.
4.1 Critically review the emergence of the international human resources function in tourism and hospitality organisations.
4.2 Critically evaluate the importance of leadership and management skills in the international tourism and hospitality industry.
4.3 Critically analyse models of motivation and teamwork that are important to the tourism and hospitality industry.

Scenario

Task 1 - Report

Instructions:

With reference to a tourism or hospitality organisation of your choice:
1. In light of the organisational behaviour models (i.e. Autocratic, Custodial, Supportive, and Collegial), analyse its management structure
2. Review the objectives of the organisation and assess the suitability of the management structure to achieve its objectives
3. Justify how the organisation could modify its objectives or structure to increase its profitability

Task 2 Instructions:

Select an international tourism or hospitality organisation using company and market data.
Using the information gathered, and your own research, evaluate the performance of the international tourism or hospitality organisation. .
Include a critical review of theories of cross-cultural management which appky to your chosen organisation.

Task 3

Instructions:

With reference to one or more tourism or hospitality organisation of your choice (you could re-use the original organisation from tasks 1 or 2, or any other organisation):
- Critically explain the emergence of the cultural diversity concept in the tourism and hospitality sector and its implication on the workforce
- Review the theories of Hoftstede, Trompenaars and Hall and the models of cross-cultural management.
- Discus the emergence of the Human Resource function and discuss how cross-cultural models of management can be implemented.
- Review the models of teamwork and motivations important to managing a diverse workforce
- Critically discuss the importance of leadership and management skills in managing a diverse workforce in the 21st century.

Attachment:- Organisational Behaviour in International Contexts.rar