Reference no: EM133168528
BSBPMG635 Implement program governance
Part I. Facilitate Decision Making and Accountability
1.1 Negotiate and Agree on Roles and Responsibilities
Meet with key program stakeholders to negotiate and agree on clear program roles and responsibilities while being observed by your assessor.
You will be assessed on:
• Practical knowledge of program roles and responsibilities and decision-making roles.
• Practical skills relevant to negotiating clear program roles and responsibilities and decision-making roles with relevant stakeholders.
Record the minutes of your discussion with key program stakeholders. Use your organisation's template for documenting meeting minutes, or you may use the Generic Meeting Minutes template provided along with this workbook.
Before starting this task, review the Assessment Simulation Task 1.1 - Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task.
Your assessor will also:
• Organise workplace resources required for you to complete this assessment.
• Discuss with you the requirements listed in the Observation Form prior to the assessment.
• Address your queries and concerns regarding this task.
After completing this task, submit the minutes of your discussion with the relevant program stakeholders to your assessor.
1.2 Document Agreed Accountabilities
Document the program accountabilities as agreed in the meeting conducted in Task 1.1. Document them in the:
• Stakeholder Analysis
• RACI Matrix
These documents must clearly identify each key stakeholder:
• Program objectives
• Interests
• Expectations
• Influence
• Program roles, including decision making roles
Refer to your meeting minutes from Task 1.1. to help you develop the stakeholder analysis and RACI Matrix.
Use your organisation's template for documenting stakeholder interests, expectations, roles and responsibilities, or you may use the Generic Stakeholder Analysis and RACI Matrix templates provided along with this workbook.
You will be assessed on:
• Practical knowledge of program objective, stakeholder interests and expectations, and roles and responsibilities.
• Practical skills relevant to documenting agreed decisions and accountabilities to support program objectives.
Before starting this task, review the Assessment Simulation Task 1.2 - Assessor's Checklist provided along with this workbook. This form lists the criteria your submission must address to complete this task satisfactorily.
Your assessor will also:
• Organise workplace resources required for you to complete this assessment.
• Discuss with you the requirements listed in the Assessor's Checklist prior to the assessment.
• Address your queries and concerns regarding this task.
After completing this task, submit the following to your assessor:
• A copy of the Stakeholder Analysis you prepared.
• A copy of the RACI Matrix you prepared.
1.3 Confirm Program Accountabilities
While being observed by your assessor, meet with relevant program stakeholders to review the Stakeholder Analysis and RACI Matrix you developed in Task 1.2.
Refer to your Stakeholder Analysis and RACI Matrix during the meeting.
You will be assessed on:
• Practical knowledge of program objective, stakeholder interests and expectations, and roles and responsibilities.
• Practical skills relevant to communicating and confirming roles and responsibilities to all relevant stakeholders.
Record the minutes of your discussion with relevant program stakeholders. Use your organisation's template for documenting meeting minutes, or you may use the Generic Meeting Minutes template provided along with this workbook.
Before starting this task, review the Assessment Simulation Task 1.3 - Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task.
Your assessor will also:
• Organise workplace resources required for you to complete this assessment.
• Discuss with you the practical skills listed in the Observation Form prior to the assessment.
• Address your queries and concerns regarding this task.
After completing this task, submit the minutes of your meeting with relevant program stakeholders to your assessor.
1.4 Make Complex Decisions using Analytical Techniques
You are required to:
• use one analytical technique to investigate and identify effective solutions to resolve program issues relevant to complex priorities, and
• use another analytical technique to investigate and identify effective solutions to resolve program issues relevant to competing demands.
Analytical techniques include Ishikawa Diagram, Pareto Analysis, Root Cause Analysis, Risk Analysis, Decision Matrix. Ensure to select the most appropriate analytical techniques for each issue to be analysed.
Use your organisation's analytical tools and templates, or you may use the Generic Templates (5Why Template, Decision Matrix, Ishikawa Diagram etc.) provided along with this workbook.
You will be assessed on:
• Practical knowledge of analytical tools and techniques used in decision-making processes in the program context.
• Practical skills relevant to making decisions regarding complex priorities and competing demands using repeatable methods.
Before starting this task, review the Assessment Simulation Task 1.4 - Assessor's Checklist provided along with this workbook. This form lists the criteria your submissions must address to complete this task satisfactorily.
Your assessor will also:
• Organise workplace resources required for you to complete this assessment.
• Discuss with you the requirements listed in the Assessor's Checklist prior to the assessment.
• Address your queries and concerns regarding this task.
After completing this task, submit the following to your assessor:
• Copy of the analytical technique used to analyse a program issue relevant to solving complex priorities
• Copy of the analytical technique used to analyse a program issue relevant to solving competing demands
Your submissions must show that you have collectively used two different analytical techniques.