Reference no: EM133658152

Assignment:

The information below and answer the questions.

1. What would you include in the training?

2. In the same situation, would you have hired a consultant? Justify your answer.

General Hospital knew they had issues with duplicate health records and needed to clean up the Master Patient Index before the implementation date for the electronic health record to get the best results. A consulting firm was hired and a review of the data confirmed this problem when they identified over 3,000 potential duplicate health records issued over the past five years. The hospital started the MPI cleanup process by educating their patient registration staff on proper search strategies, questions to ask the patient the importance of unique health records and other related topics.

This education was an important first step so that additional duplicate health records will not be assigned while the cleanup process was going on. Once the training was complete, the consulting firm began cleaning up the MPI. The consultant reviewed the potential duplicate health records and merged the health records where appropriate. They ensured the health records were merged in other information systems used throughout the healthcare organization. They provided documentation to General Hospital showing which health records were and were not duplicates based on their review. They also provided statistics on which admission clerks created duplicate health records, and department (admission, emergency department, outpatient service, and others )that created the duplicates.