Review the material from training

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Reference no: EM13991684

In 200 words, Review the material from Training in Action 1-3 from the textbook on page 20. Assume that you were hired to develop a training program for these CSRs. Identify and discuss the four most important KSAs (knowledge, skills, and attitudes) your training must address, your reasoning for selecting these, and how they are related to the components of the open systems model. Textbook- Effective training: Systems, strategies, and practices author- Blanchard, P.N. & Thacker, J.W>

Reference no: EM13991684

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