Reference no: EM133180702

A successful business owner of a beauty products retain chain has noticed a considerable increase in online sales and a decreasing percentage of purchases made in the five stores she owns in the city. In each of her stores, she has a Manager and five sales representatives and each average approximately $800,000 in revenue a year. However, there has been a trend of approximately 25% sales decline in the past year. 

To support online sales of $500,000 per year, the business owner and a team of 2 customer representatives handle the current online sales. It is forecasted that online sales will increase 30% in the year with the marketing campaigns planned, and another 25% in the year after that. The owner wants each store to maintain their productivity, which she measures as revenue per employee, and needs to determine what she needs to support the growth of the online business.

1. Review the demand of labour forecasting calculations in the store that support online sales over the next 3 years. 
2. Review the HR supply calculations over the next 3 years, which assumes an annual turnover percentage of 20% in the store and 10% turnover of employees supporting online sales.