Review the customer satisfaction scores

Assignment Help Operation Management

Reference no: EM13990268

Customer Satisfaction

Review the customer satisfaction scores in Table 2.2 of the Week 2 readings. What do you think? Do you find these particularly low, and would you prefer to see them close to 100 percent? Why do you think they fluctuate? Can any company ever achieve 100 percent customer satisfaction? As a customer, what are some of the sources you use to assess customer satisfaction with a product or service you are considering? How dependable do you view that source? (Think of consumer sources like Consumer Reports, or customer-provided reviews, etc.)

Identified one of your sources for customer satisfaction.

Reference no: EM13990268

Questions Cloud

Discuss how these illustrate social problems or responsblity : Examine the most common reasons for not reporting crimes to the police. Discuss how these illustrate social problems or the social responsibility perspective?

Probabilities using the standard normal z-tables : (a) Find the following probabilities using the standard normal z-tables. Give a sketch with the appropriate area shaded in.

Explanation of the purpose of the training or program : "Thoroughly explain" means a detailed explanation of the purpose of the training/program, the details of how it operates and what results are expected and have been found. Provide data where available

What is the most effective kind of incentive : Defend your answer with information and examples from chapter 1and/or chapter 2 of Freakonomics and your own experiences and observation.

Review the customer satisfaction scores : Review the customer satisfaction scores in Table 2.2 of the Week 2 readings. What do you think? Do you find these particularly low, and would you prefer to see them close to 100 percent? Why do you think they fluctuate?

Calculate all the probabilities using the poisson formula : What is the chance that more than 20 motor vehicle claims will be received by the company over any two-day period? (Hint: Refer to the 'word of caution' in section 5.4.)

Calculate the numerical value of i in a : An electron is moving at a constant speed of 15 m/s on a circle of radius 2.2 m. Express the circumference of the circle C in terms of its radius R.

What are intervertebral discs : What are intervertebral discs and how are they helpful to the body?

Structure-tasks-subtasks and work packages : Discuss an example of a work-related project that is able to be broken down into structure, tasks, subtasks, and work packages, and why project management in the form of a CPM/PERT chart would be cost effective.

User Account

All Pages