Review the companys page on this social media site

Assignment Help Business Management

Reference no: EM131562225

Assignment: Connecting with Customers Through Social Media

Social media has changed the way that companies do business and interact with customers; it has also changed how customers interact with and provide feedback to companies. For this assignment, you need to identify one popular social media website and select a company that utilizes this site on a regular basis to interact with its customers. Then, write a 1-2 page paper that addresses the following:

• Review the company's page on this social media site and explain how they use the site to provide customer service, respond to customer concerns, and highlight customer satisfaction.

• Based on your review, provide an example of one situation where the company used the site to address a customer concern or complaint.

• Finally, describe some specific ways that you would use social media to enhance customer service and improve communication with customers if you were in charge of customer service for the company.

Reference no: EM131562225

Questions Cloud

Marginal costing and absorption costing : Compute Profit/Loss under Marginal costing and Absorption costing

Predominant model used in assessing required rate of return : Why is the CAPM still the predominant model used in assessing the required rate of return?

Explain role of a business owner inquiring about the billing : Assignment: Vendor Relationship Business- In this assignment, you will assume the role of a business owner inquiring about the billing practices of a vendor.

Find the total amount of interest paid : Stereo Inc. sells a stereo system for $200 down and monthly payments of $60 for the next 4 years. find the total amount of interest paid.

Review the companys page on this social media site : Review the company's page on this social media site and explain how they use the site to provide customer service, respond to customer concerns?

Monthly payment plan-find the monthly payment : Sheds R Us sells $600 sheds on a monthly payment plan over 3 years. If the interest rate is 3% per month, find the monthly payment.

How the twisted dna double helix is maintained : How the twisted DNA double helix is maintained? What are the factors involved and Describe Gel Electrophoresis - What is the role of GABA neurotransmitter

Explain what you hope to learn about customer service : Assignment: Company Selection and Key Factors- Explain What you hope to learn about customer service as a result of completing this project.

Develop a position statement regarding your theories : Develop a position statement regarding your theory's continued relevance in personality psychology today.

User Account

All Pages