Review the client service standards

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Assignment:

The application form and related documents have now been signed and forwarded to the lender for approval. Philip and Jennifer have agreed that you will keep their solicitor informed of progress if when the loan is approved.

To improve your service delivery standards, you thought this was an appropriate time to review your client service standards. Refer to the 'Example of an Organisation'sPolicies and Procedures' document in the Toolbox under the section 'client service standards'.

Following your review of the 'client service standards', what service standards do you think are most important to provide your client and their solicitor once the loan is approved?

Reference no: EM133368796

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