Review guest blog-a hidden service blocker-unconscious bias

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Reference no: EM133369930

Assignment:

1. Go to the following 2 links and read the articles.

Stellar Customer Experience: A Story of Unconscious Bias Ruining Service

Guest Blog: A Hidden Service Blocker - Unconscious Bias

2. Sharea time when your unconscious bias may have affected how you dealt with some one. Use of customer service example, if possible.

3. Suggest 2 ways employers and small business owners can use to help overcome this type of bias in the workplace.

Reference no: EM133369930

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