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Description:
For this section of the portfolio, you will explain how and why conflict occurs, how to manage it, and how to make it less likely to occur. Cover the following areas of information:
1. Define the different types of conflict:
a. Explain the difference between functional and dysfunctional conflict and provide an example for each one.
b. Define the 5 other types of conflict.
c. Explain where conflict can come from. Define the 4 sources as explained in your textbook.
2. Review Conflict resolution methods: Choose 5 of the methods listed and describe them. Then, provide an example for each one.
3. Create a company conflict resolution policy. In general, it should explain when Human Resources should get involved, as well as the consequences of breaking the rules. Go to the links below to get ideas on what it should include:
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