Review case - staples extended-service warranty process

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Reference no: EM133532478

Question: Review the Mini Case "Staples Extended-Service Warranty Process" -

Answer the following questions:

a. State the quality problems incurred during the extended service warranty process described in the case.

b. For each quality problem, determine a quality assurance plan that could have prevented it in the first place.

Reference no: EM133532478

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