Reference no: EM133002889
BSBDIV501 Manage Diversity in the Workplace
Assessment Task 1: Review and Draft a Diversity Policy
Task:
Assume that your team is one of the project teams set up by the management. Your team has been asked to first review a sample Diversity Policy from within the travel and tourism industry and then draft a Diversity Policy for your own team. You may follow policy structure and design from sample policies with appropriate referencing.
Ensure that you team conducts a skills audit (assessment of available skills within the team and individual expert/core areas). Accordingly, roles and responsibilities must be delegated to the team members. The teamwork scope will expand in the subsequent assessment tasks in this unit. Team must interact within the roleplay with members demonstrating a positive and professional approach in all interactions.
As a team, draft a policy document that includes;
Purpose
Scope
Definitions
Commitment to Diversity
Policy Statement
Diversity KPIs
Responsibility
You will be provided with a sample policy. Review the policy as a group and combine your understanding and research of other similar policies to draft a simple (maximum 2 pages, A4, single-sided, single-spaced) policy that can be implemented in your own group.
The policy should be drafted in own words and developed in an appropriate format (formal language, style, and structure), reflecting an enhancement of diversity principles more relevant to the travel and tourism industry.
You team will need to develop a portfolio and keep records of all the meetings, interactions and discussions. Team documentation must clearly show evidences of completion of the task requirements.
Individual:
• Participated in team formation process and joined a project team
• Communicated effectively with the team members and clarified own roles and responsibilities
• Actively participated and contributed in team discussion
• Demonstrated model behaviour and interacted with team members in positive, courteous, and professional way
• Regularly attended team sessions and contributed in completion of this task
Team:
• Successfully formed the team
• Assessed available skills and knowledge of each team
• Identified skills and knowledge required for the given task and mapped to team's capabilities
• Defined roles and responsibilities of each team member
• Identified and itemised work tasks/activities
• Delegated tasks to team members based on their skill and knowledge sets
• Undertook sufficient research to gather examples of best practice diversity principles and policies
• Undertook a review of a sample diversity policy
• The review notes demonstrate understanding of policy structure, content and application
• Drafted own Diversity Policy as a team
• The policy is appropriately structured and written in a formal style reflective of real-life organisational policy document
• Explained and embedded principles of diversity and equity in the policy statement
• Maintained a team portfolio and kept records of team meetings and communications
Assessment Task 2: Develop a Team Project Proposal
Addresses some elements of required skills and knowledge as shown in the Assessment Matrix
Description:
Teams formed in the previous task (Assessment Task 1) will continue to work together in this task. This assessment task cannot be completed as a stand-alone task and the learners must ensure that they are part a team from the beginning of the project.
The team will maintain the given role plays and for the project purpose delegate specific roles and responsibilities to all the members. Members responsibilities and task allocations will again be reviewed and amended for the purpose of this task. Notes of discussion must be maintained in the team folder. As a culturally diverse team, you team interactions will be observed by your trainer/assessor to assess how the team members respect and foster diversity; including overcoming language and communication barriers and collaborative nature of work (i.e. how the team has implemented the Diversity Policy developed in Assessment Task 1).
The purpose of a project proposal is to determine if a proposed project is feasible, practical, and worth pursuing. Project proposals are documents designed to present purpose, objectives, proposed solution, scope, costs and risks associated with a project.
In this assessment task, your team will be required to prepare a proposal for a simple project using the guidelines provided below. Some of the examples of projects could be;
• Developing a website for your agency
• Launching a new marketing campaign
• Implementing a new IT/reservation system in your organisation
• Organising a PR event
• Participating in a travel and tourism expo
Your team may conceive other project ideas based on your interest. Discuss your project idea/concept with your trainer/assessor if you are unsure. Once you have finalised your project, prepare a project proposal covering the following points;
• Background (Problem- why the project is needed)
• Purpose/Objectives of the project
• Project Scope (what will the project accomplish - the solution)
• Project duration (Expected start and end dates)
• Perceived obstacles and risks including OHS requirements
• Perceived costs and benefits
• Required resources and record keeping systems
The proposal must be word processed and structured with appropriate headings and sub-headings as needed. It must be prepared as a formal business document that can be seen as an official document for submission to the management. All external sources must be appropriately cited and acknowledged using the Harvard referencing system. Your trainer/assessor will provide you with referencing guidelines.
Assessment Task 3: Team Leadership: Develop a Project Plan
Addresses some elements of required skills and knowledge as shown in the Assessment Matrix
Description:
This assessment task builds on Assessment Tasks 1&2. In an organisational context, once a project proposal is approved, it is followed by a project plan that outlines project stakeholders, deliverables, key tasks, budgets, constraints, required resources and most importantly the project time line.
According to the Project Management Body of Knowledge, is a formal, approved document used to guide both project execution and project control. The primary uses of the project plan are to document planning assumptions and decisions, facilitate communication among stakeholders, and document approved scope, cost, and schedule baselines.
In this assessment task, you will continue to use the organisational context and information crated in Assessment Task 2: Develop a Project Proposal and develop a project plan based on the suggested structure below. The scheduling part of the plan should be completed on Microsoft Project. If Microsoft Project is not available, Microsoft Excel can be used to develop a Gantt chart.
The team will maintain the given role plays and for the project purpose delegate specific roles and responsibilities to all the members. Members responsibilities and task allocations will again be reviewed and amended for the purpose of this task. Notes of discussion must be maintained in the team folder.
Team Diversity and Training Needs:
A. Based on the Diversity Policy developed in the previous task develop a team statement that covers;
• Profiles of the team members and cultural diversity
• Team protocols and characteristics of model behaviour by team members
• Benefits of diversity in organisations and teams
• Opinions of each member on how they value diversity (include separate statements)
As a culturally diverse team, you team interactions will be observed by your trainer/assessor to assess how the team members respect and foster diversity; including overcoming language and communication barriers and collaborative nature of work.
B. Further, each team member will undertake a "Workplace Cultural Diversity" assessment, through an online tool. The tool provides as overall assessment of workplace diversity best practice. Discuss the results and store in the team folder. The results will be in indicator of diversity training required.
C. Follow this with a Training Needs Analysis - individually undertaken online at: www.eowa.gov.au. Results from this analysis will be used by team members playing the team leadership role to prepare brief training plans (dot points - maximum half page each) at every stage, and as relevant to the task.
As a culturally diverse team, you team interactions will be observed by your trainer/assessor to assess how the team members respect and foster diversity; including overcoming language and communication barriers and collaborative nature of work (i.e. how the team has implemented the Diversity Policy developed in Assessment Task 1).
Team Leadership:
With a view to have an opportunity and demonstrate team leadership by each member of the team, the teams will be required to divide the task into same numbers as the team members (e.g. 4 members, 4 tasks) and sequenced as project tasks. Each of the team member will, accordingly, perform a leadership role for rest of the team at each stage.
In the team leadership role, the members in task leadership role will individually;
• Develop and communicate project objectives (project phase) to the team members
• Develop and allocate tasks and responsibilities
• Set key performance indicators for each task (for each member separately)
• Set a self-study plan (e.g. online activities) for diversity training
• Provide guidance, direction and motivation to the team and manage project tasks, including any mentoring or coaching required
• Ensure that all the tasks are completed in the designated timeframe
• Take note of team member performances and evaluation against the KPIs
• Take note of any issues/barriers and actions taken to deal with them
• At the end of the task/phase/stage, collect feedback from other team members and record in the team portfolio
• Suggest rewards for good performance and innovative approaches among the team members - emulating a real-life situation - in form of recommendations to the management
Accordingly, the project documentation will need to be maintained as per the completed stages. All team interactions, correspondences, and feedback will be kept in the team folder.
Project Tasks:
Essentially, a project plan will include;
Project Details
Executive Summary
Purpose and Objectives
Project Scope
Key Stakeholders and responsibilities
Project Team Strategy
Deliverables
Task Breakdown Structure
Project Budget
Perceived risks and constraints
Resources and Allocations
Project Timeline/Schedule
Project sign-offs and approvals
Project Evaluation Tools
Your team may use the above elements as key headings for your project plan. The project schedule must be completed using the Gantt chart. The project plan must also include team management strategies including team communication, quality objectives, performance objectives and team development.
The plan must be word processed and structured with appropriate headings and sub-headings as needed. It must be prepared as a formal business document that can be seen as an official document for submission to the management. Originality of the work must be maintained throughout and all efforts must be made to avoid a simple cut and paste from external resources, which may result in plagiarism without appropriate referencing.
Assessment Task 4: Presentation: Impact of Diversity on Team Performance
Addresses some elements of required skills and knowledge as shown in the Assessment Matrix
Description:
This task is given as an individual reflective task, summarising experiences from teamwork in this unit. As you have worked in both leadership and team members roles in the previous tasks, you will be required to prepare and present your views on the impact of diversity on team performance.
You will also research and draw from diversity best practice and principles, and the Diversity Policy developed in Assessment Task 1. As part of reflection, you will also explain if, in your view, the current policy is adequate, and if any improvements required.
Your presentation will essentially cover;
1. Background and context (team project, workplace diversity assessment results)
2. Overview of the Diversity Policy
3. Examples of diversity best practice and the relevant legislations
4. Your views on the benefits of diversity
5. Reflection on project team experience
6. Your views on impact of diversity on team performance
7. Issues/barrier related to diversity
8. Your own learnings and future development needs
9. How organisations can implement diversity policies
10. How organisations should deal with harassment and complaints, including obligations of organisations under the relevant legislations
Ensure that you cover all the above areas/topics. You may add more topics or information as required for your presentation.
Attachment:- Manage Diversity in the Workplace.rar