Results in poorer care overall as patient rarely

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Patient satisfaction and is not always related to quality of care. Parts of the ACA have mandated that a portion of reimbursement is contingent upon 'good' patient reviews. What this has resulted in is hospitals hiring consultants to make patients happy and comfortable; giving in to their every whim. This, unfortunately, results in poorer care overall as a patient rarely has the knowledge and experience to know that what they WANT may not be what they NEED.

Reference no: EM132166607

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