Reference no: EM132304657
1. Which condition would result in invalidating and application of break-even analysis?
1. The variable cost to produce a unit is within one percent of sale price
2. The purchasing department both offera quantity discounts to customers ans receives quantity discounts from suppliers
3. The variable cost to produce a unit is less that one percent of the fixed cost to run the plant
2. What term describes the situation in which firms doing exceedingly well or poor are likely returning to normal performance over time?
regression to the mean
Normative performance
Expected performance
Sustainable performance
3. A quality improvement tool used to evaluate alternatives in a systematic manner using predetermined decision criteria is called what?
Structured Brainstorming
Unstructured Brainstorming
Fishbone Diagrams
Prioritization Matrix
Six Hats Method
4. A rapidly formed team is best described as a:
Formally established and defined group of individuals who work together over time
Team in the storming phase of development
Group of pre-selected employees that must be prepared to convene quickly in response to an emergency
Group of employees coming together for a specific, unplanned purpose
Group of managers working together to address a particular problem or process
5. What is a project champion?
An individual who is a part of more than one team within the organization
The leader of a team whose main responsibility it is to resolve conflict
The mediator between a microsystem team and the macrosystem
The first responder to an emergency addressed by a rapidly formed team
An executive level manager who manages and guides a quality improvement team
6. Which of the following is NOT recommended for selecting quality improvement team members?
Assemble individuals before the project charter is written so all can contribute to the charter.
Members can be appointed by senior executives.
Between five and nine individuals is likely the optimal number for the team.
Members can be appointed by the team captain.
Assemble individuals with expertise and experience relevant to the targeted problem or process.
7. Which of the following represent the six roles for team members used in the “six hats” method?
Objective, subjective, positive, negative, imaginative, and structured
Objective, subjective, positive, negative, imaginative, and the moderator
Supportive, critical, optimistic, pessimistic, creative, and structured
Supportive, critical, creative, structured, positive, and negative
Positive, negative, supportive, critical, objective, and subjective