Restaurant balanced scorecard

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Reference no: EM133736507

Two days later, the manager of Serai Wangi send you a report with the following performance measures for the restaurant balanced scorecard (i) Customer satisfaction with service, as measured by customer surveys. (ii) Total Serai Wangi Restaurant profit. (iii) Total Serai Wangi Restaurant sales. (iv) Total Costs Incurred You intend to meet him again in the next few days to develop a good and appropriate balanced scorecard for the restaurant. As the resort also intends to attract guests who are environmentally and socially responsible, you attempt to incorporate sustainability indicators into the Serai Wangi balance scorecard.

(i) Construct a suitable sustainability balanced scorecard for Serai Wangi Restaurant.

(ii) Prepare detailed arguments to support the use of the balance scorecard that you have developed so that the GM of Aman Damai Resort and the manager and employees of Serai Wangi Restaurant would agree with the changes made and strive for the restaurant's success and growth.

Reference no: EM133736507

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