Reference no: EM133189255

Splendid Teas company has been supplying their teas to supermarkets in BC for over 10 years. Alice Tong is the owner of Splendid Teas and her daughter has been trying to convince her to start selling her teas on the Internet directly to the people of BC and across Canada. Alice is not technology literate and she is wary of using technology to sell her products. She decides to hire you to advise her about going online. You are a business expert and a knowledge worker and you have studied Busi 237. The first thing you need to do is to tell Alice about the advantages of doing business online compared to how she currently sells her products. Alice is impressed by what you have told her and provides you with all the information you require. You ask Alice to describe the type of products Splendid Teas is selling and the type of customers her company will be targeting. Once you have an idea of the product category her customers belong to you then explain this to her. Alice is concerned about how she is going to complete sales by selling her products online. She has always carried out her product transactions face-to-face and she is worried about now having to do this over the internet. You ensure Alice that there are plenty of online tools that make it easy to complete sales on the Internet. She is also concerned about the responsibility of keeping her customer's information safe so you explain to her how this can be done. explain what you will say to Alice.