Responding to claim of disgruntled customer

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Question

Jake works for a toy manufacturer and is responding to the claim of a disgruntled customer. The customer is upset because the interactive toy he purchased for his child stopped working the day of the purchase. The customer tried replacing the batteries, but that would not fix the problem. Jake knows that there have been issues with this product, and he decides to write an adjustment message. Which of the following sentences would be appropriate for Jake to include in his adjustment message? Check all that apply. You will soon receive a replacement toy that has been checked for proper functioning. Our design team is responsible for the problem you have experienced. I cannot apologize enough for our grave failure.

Reference no: EM133575584

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