Respond defensively to customer problems or frustrations

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1. A positive way to view problems is to think of them as opportunities. How can this approach reduce the temptation to respond defensively to customer’s problems or frustrations? Support your answer with a concrete example.

2. Would you be more concerned is all your paper mail was stolen or if someone gained access to your email? Explain the reasons for your response.

Reference no: EM132306519

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