Respectful workplace training program

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Reference no: EM132821992

-Robert Bilak, the Director of Crew Relations and Compliance at Jet Blue, says that "we do have specific regulations we need to follow from the EEOC, the Department of Labor, and governing bodies." But Bilak goes on to say "JetBlue goes above and beyond to be able to take those regulations and then turn them into something that fits with our culture." Explain what kinds of regulations the EEOC and Department of Labor might enforce, and how JetBlue goes beyond those regulations.

-Tori Lucas, an analyst on the talent management team at JetBlue, says that she handled a situation between a customer and a service agent that could have turned into a problem. What did Lucas do, and how did her problem differ from the language issues that most managers might encounter in the workplace today?

-Tori Lucas describes the "respectful workplace" training program sponsored by JetBlue. To what extent does this training program incorporate the three components of traditional diversity training? Do you think the training program will be effective or ineffective and why?

Reference no: EM132821992

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