Resource-based approach to operations strategy

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1. Discuss the market-based approach and resource-based approach to operations strategy.

2. What are the benefits of Group Technology technique?

3. Describe the three characteristics of process technology that varies with volume and variety?

4. How can customer-focused planning help a firm build customer-centric capabilities? Example

a. Customer data analysis

b. Strategy on retaining customers and relationship building

c. Goals focusing on customer relationships

d. Metrics assess customer relationships

e. identify pain points in customer experience

f. Rectify misalignment in business process

Reference no: EM132241401

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