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Resolving customer conflicts quickly and efficiently

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Reference no: EM132947616

Question 1

You are short-staffed due to your cashier calling in sick at the last minute. You pulled some floor staff to help with the checkout but their lack of experience and the afternoon rush is causing some delay. A customer approaches you saying that she has been in line for 15 minutes and must leave if she is to make it to her appointment on time.

A. Describe the conflict in the scenario above and explain how you would go about resolving the issue(s.)

B. Outline TWO (2) benefits that a company derives from resolving customer conflicts quickly and efficiently.

Reference no: EM132947616

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