Resolving conflict than sending typed messages

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Reference no: EM132817249

Within Information Systems, all team members use an in-office messaging system on their computers. This IM'ing system allows everyone to instantly contact one another so that they are not walking throughout the building. The company considers it a "time saver."

Suppose a group of employees have been openly talking about how they are having issues with major conflict over this IM'ing system.

They report experiencing a lot of attitude, disrespect, and people speaking out of place. When asked if they think they could be misreading the IM's, they respond they hadn't thought about the way they perceive the messages being different than what was intended.

Discussion Prompt

Why are person-to-person meetings often better for resolving conflict than sending typed messages back and forth? What are two moves you would make to alleviate some of this conflict?

Reference no: EM132817249

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