Resolving conflict & dealing with difficult people

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"Resolving Conflict & Dealing with Difficult People" asks us to explore those challenging moments in our personal or professional lives when we need to constructively address conflict and find creative solutions to promote cooperative solutions. This is one area where we never seem to stop growing, and there is no way to avoid interpersonal tension or conflict altogether. This week's module, therefore, challenges us to fine-tune our communication and conflict resolution skills toward the goal of achieving cooperative communication and potential win-win outcomes in situations of conflict. Developing these skills, however, requires an open-mind, patience, and a lot of practice!

Reference no: EM132217276

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