Resolve the issue and achieve a positive outcome

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You are the General Manager of the Cape Lighthouse and the experience of Mr and Mrs Jones has come to your attention.

You are determined to make contact with the customer to attempt to resolve the issue and achieve a positive outcome. Draft a letter which clearly outlines the steps you will undertake to contact Mr and Mrs Jones and how you will try to solve the issues. (This could be used as guidance for a telephone conversation for contact).

Reference no: EM132977285

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