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Resolve specific conflict situation

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Tension within the staff is often high. This typically happens in the summer months when bookings are full and the company is in overload. You happen to be visiting the Kamloops branch and you hear that the office administrator has threatened to resign. This is because the drivers keep getting angry with him and accuse him of messing up the pickup points and confusing the bookings.

What would you do to resolve this specific conflict situation? Explain the steps you would take?

Reference no: EM132979868

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