Resolve conflict constructively

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Explain the processes and systems that can be established to manage and resolve conflict constructively. (210–250 words)

Two workers are engaged in a conflict related to who should answer their manager’s phone and take messages when the manager is not present. They both feel that they are too busy and too important to be required to do this. Describe the signs you would look for to identify they are handling the conflict constructively.

Reference no: EM131423036

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