Resolve are categorized as unsatisfactory experiences

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Reference no: EM132225295

An insurance company has an online help service for its customers. Customer queries that take more than 5 minutes to resolve are categorized as "unsatisfactory" experiences. To evaluate the quality of its service, the company takes 10 samples of 100 calls each while the process is under control. The control chart that developed is described as follows: p = 0.1, UCL,,,, = 0.226 and LCL„ = 0. A new randomly selected sample shows that 30 queries took longer than 5 minutes to resolve. What can we conclude according to this sample?

Reference no: EM132225295

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