Reference no: EM133398050
Assignment:
Training for Employee Sensitivity: A Priority at Wilson Street Grill:
Read the following scenario,
The Wilson Street Grill in Madison, Wisconsin, is one of many restaurants that have successfully hired employees with mental disabilities. The federal Americans with Disabilities Act (ADA) prohibits employers from discriminating against disabled job applicants and employees in businesses with 15 or more employees. Many hotels and restaurants have found that employees with disabilities are often excellent employees who work hard and care about their work. The rate of turnover for workers with mental disabilities is often lower than the turnover among high school and college students employed at these same restaurants. The Wilson Street Grill is no exception; more than one third of its employees have a disability. All new employees receive orientation and training, which includes information on working effectively with those who have disabilities.
It is important that employees understand the issues of discrimination and how the ADA law impacts the employees at the Wilson Street Grill. New employees are supervised and mentored on a regular basis so that they can work effectively with the current staff. As manager of the Wilson Street Grill, you recently hired Jonathan, who completed his orientation a month ago. He regularly works with Sue, a mentally disabled employee with Down syndrome who has been an excellent employee for two years. Jonathan appears to be patient with the other employees who have disabilities but seems easily frustrated with Sue.
Jonathan has refrained from speaking rudely to her in public, but his general behavior communicates a very negative attitude. You recently observed a negative communication exchange between Jonathan and Sue. Jonathan often responds to Sue's questions by ignoring her or giving her terse answers. He has rudely interrupted her conversations with fellow employees on numerous occasions. Often when she starts a routine task, he takes over and does it for her.
He refuses her efforts to help him learn certain tasks. Sue has not complained to you, but she has talked to other employees about the problems with Jonathan. As the manager of Wilson Street Grill, you need to warn Jonathan about his unacceptable behavior and provide constructive criticism.
A. Develop a MEMO to Jonathan that will be placed in his personnel file. The memo should adequately warn Jonathan about the consequences of his behavior and should relevant facts to explain the law.
Complete additional research on the Americans with Disabilities Act so that you understand how this law impacts management.
B. Develop a voice script that could be used by the manager for delivering this warning and constructive criticism (READ page 130-131) to Jonathan. This script should be written like a conversation between two people to include the managers words and employee's response to manager.