Reference no: EM132818229
Prepare Research paper on customers' satisfaction on public transport service.
Research objective
Examine the influence of customers' satisfaction on public transport service.
Assess the level which the passengers are pleased with Metro Express transport service
• What quality services rendered by public transport service to their passengers?
Impact of passenger's satisfactions on Metro Express.
Content
Executive Summary
1.1 Background of the study
Chapter 1.0 Introduction
1.2 Statement of problem
1.3 Aim of the study framework
Chapter 2.0 Literature Review
2.1 Various theories of customer satisfaction
2.2 Literature Review
2.3 Theoretical framework
2.4 Customer satisfaction in the transport industry
2.5 Definition of the SERVQUAL Model
Chapter 3.0 Research Methodology
3.1 The Study Area
3.2 Type of research
3.3 Research Design
3.4 Study population
3.5 Respondents
3.6 Sample Size
3.7 Questionnaire design
3.8 Procedure
3.9 Pilot Testing of the questionnaire
3.10 Data analysis
3.11 Ethical Considerations
Chapter 4.0 Analysis and Interpretation of Data
Chapter 5.0 Limitation and Recommendations
Chapter 6.0 Conclusion