Research online and find several websites

Assignment Help Management Theories

Reference no: EM133673859

Question: Research online and find several websites that offer tips and tricks on how to manage customer complaints. Look for resources that differentiate how to handle complaints that originate in 3 ways:
in person
on the phone and
through email.
Find websites that are specific to EACH complaint scenario.
Please provide a different website for each scenario. For example, you should have one website for the in-person complaints info, a different website for the phone complaints info, and a different website for how to handle email complaints info. You should therefore have at least 3 different references for this assignment. You can certainly have more than three if you wish.
Cho*ose the best 5 tips for each source of complaints (in person, phone, email) and record them using the template tip sheet prov*ided. Please provide details. Three-word answers will cause you to lose marks and possibly fail the assignment.
Be sure to inc*lude a refer*ence to the source material(s) where you found your favourite tips.

Reference no: EM133673859

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