Reference no: EM133189416
SITXGLC001 Research and comply with regulatory requirements
In today's Hospitality and Tourism industries, managing a business requires extensive knowledge of the necessary legal aspects to ensure that the business is managed within compliance and regulatory requirements.
To maintain legal compliance within a Hospitality business, the correct legal information and advice must be clearly identified, implemented and updated in order to operate the Hospitality business properly and legally.
Imagine the many types of Hospitality businesses, from Cafes, Restaurants, and Cocktail Bars, to Hotels, Motels and Resorts. For any of these Hospitality businesses to operate correctly, they must be complaint and adhere to regulatory requirements.
In this assessment you are planning on opening a brand-new Hospitality business. A licensed burger bar that will operate from 11am- 2am. You will need to undertake the research required to get the business up and running. This will include, creating a business name, an Australian Business Number (ABN) and researching and sourcing all the legal and compliant aspects of the business.
Being a new business, you will need to research and access information regarding what legislative requirements will need to take place prior to opening the business. There are many areas of compliance that underpin specific areas and operations of any Hospitality business.
In this assessment you are required to gather and collate your findings and provide screen shots of the steps that you undertook to access business licensing, compliance and associated legislative requirements.
You will need to your contact local council and various State Government Departments. You will need to access, read and interpret compliance, licensing and legislative Hospitality business requirements. You must determine the hospitality business compliance requirements.
Your role will be to research, source and provide an overview of your interpretation of the regulatory requirements that would apply to the Hospitality business. Your findings must be presented in a detailed written report of no less than 1500 words that outlines the following criteria;
• List the steps to undertake and establish an Australian Business Number (ABN)
• How you derived at and registered your Business Name
• Three (3) building regulations that are associated with a new build
• The overview of three (3) planning permits that will be required or are associated with starting a new Hospitality Business
• List the associated third-party insurance
• List five (5) Health and safety regulations and requirements
• Detail the associated Liquor licensing regulations and requirements
• Explain the steps needed to register for Good and Services Tax (GST) Business Activity Statement (BAS) and other taxation requirements
• Explain four (4) Legal and ethical business requirements
• Provide an overview of the Australian Consumer Law (ACL)
• List the risks, penalties and consequences of business non- compliance
• List three (3) sources of specialist advice/ specialists required
• Provide an overview of employer superannuation contributions
• Fair Work Act 2009, especially provisions for National Employment Standards (NES) / Workplace Relations
• Describe four (4) aspects of Public liability and duty of care
• Explain work health and safety practices and legislative requirements
• Provide an outline of workers' compensation, especially provisions for injury reporting and occupational rehabilitation
• Provide an outline of Food safety / Food Standards Australia New Zealand Act 1991
• Provide an overview of the Liquor licensing, especially as it relates to the responsible service of alcohol
• List three (3) associated aspects of the Privacy Act 1988 in relation to your Hospitality customers
• Explain how you would evaluate all areas of the hospitality business operation and identify two (2) risks.
• Identify and explain in detail at least six (6) different areas of compliance underpinning a Hospitality operation
• Outline the consequences of non-compliance of these six (6) different areas
• Access and interpret three (3) sources of specialist legal advice (E.g. Accountant etc.)
• Complete and attach any required application forms associated with opening a new business, such forms could include, planning permits
• Provide detailed costs associated with each permit or process undertaken.
At the completion of this assessment you should be able to;
• Research and locate the necessary legal information required for Hospitality business compliance
• Implement these laws and legislative requirements into your workplace policies and procedures, for the benefit of all employers, employees and your customers
• Understand the importance of regulatory updating this information to ensure your business is operating properly and legally.
Your report must include an introduction or summary and be a minimum of 1500 words and presented in a professional manner. Don't forget to include all relevant Government paperwork (registration and application forms printed out and attached)
Assessment 2 - Policies and Procedures
Referring to the information you researched in Assessment one (1), you are to develop Policies and Procedures for the licensed burger bar making sure you consider the following points when writing your policies and procedures.
• The Policy and Procedures have been developed in a way that clearly outlines regulatory business policies and procedures.
• The information that you have documented in a format that is readily available to all business staff.
• You have nominated roles and responsibilities of key staff (providing at least two (2) job description outlines.) who would be responsible for compliance in a hospitality business.
• When and how would you distribute policies and procedures and other associated legal information to staff, keeping in mind time frames etc
• Any changes or updates to workplace information is organised and communicated to all staff
• Changes have been communicated in a way that ensures their knowledge of job roles and responsibilities.
From the legislative business requirements below develop six (6) policies and procedures to ensure the burger bar is compliant. Choose six from the list below.
• Incident and accident reporting (including notifiable incident reporting)
• Workplace Safety Consultation including Health and Safety Representatives
• Employer superannuation contributions
• Food safety
• Consumption of alcohol
• Refunds and exchanges
• Copyright (relating to showing or streaming audio or visual media within restaurant)
• Payroll
• Codes of conduct and ethics
When developing your policy and procedures for the Hospitality business, make sure each policy and procedure contains the following information.
• Specifies the purpose of the procedure
• Identifies the areas covered (overview)
• Identifies any prerequisite knowledge and skills (if any)
• Details any exclusions (where appropriate)
• Allocates responsibility for implementation
• Lists (or depicts) sequentially exactly what must be done (whilst noting exceptions)
• Ensures each step is neither too large or too small
• Includes hints and helps (where appropriate)
• Utilises illustrations, analogies, models, (where appropriate) etc
• Lists all documents to be used within the procedure
• Details where records will be stored (and for how long)
Once you have developed your three (3) policies, you will be required to present and distribute one (1) policy to all students in the class. Provide an introductory and brief overview of the policy before distributing.
At the completion of this assessment you should be able to;
• Implement these laws and legislative requirements into your workplace policies and procedures, for the benefit of all employers, employees and your customers
Make sure that you have submitted:
1. Provided two (2) job descriptions
2. Develop three (6) policies and procedures A written report that contains a minimum of 1500 words
3. A signed cover sheet
4. The sources of all your information
Assessment 3 - Part A & B
Ensure compliant legal requirements and maintain personal knowledge of regulatory requirements
Following Assessment two (2), you are to demonstrate your ability to communicate, maintain and continuously review and evaluate the burger bars policies and procedures and implement changes across the business.
In ensuring compliance, it is essential that you have a process of continuous review, advice operational staff that may be affected by the changes in legislation, and monitor the changes to ensure the legislation has actually been applied within the business, to ensure compliance.
If you can imagine the recent "No Smoking" legislative requirements which banned smoking in places where customers eat food. Not only did Hospitality businesses need to comply with this new legislation, but they needed to communicate and educate both the customer and their staff of the changes. They also had to monitor the changes and implement contingencies to ensure continuous compliance.
This assessment has two (2) parts.
• A written report (Part A)
• A PowerPoint presentation (Part B)
Written report
In this assessment you will need to provide a report of no less than 600 words that highlights;
• How, when and why you would access legal advice from professional support or conduct independent research (communicate with regulatory authorities)?
• When you would liaise with other colleagues regarding the implications of legislative changes on operational aspects of the Hospitality business
• If applicable, when would you check contractor compliance and why?
• Document when you would use a range of workplace activities (describe the activities) to maintain knowledge of new legislative requirements
• How you will implement new procedures required to maintain business compliance
• The types of training you will provide staff to allow for the adaption of the new requirements
• Document how you will monitor and review to evaluate the policies and procedures for effectiveness and compliance with the Hospitality business.
PowerPoint presentation
From assessment two (2) choose one of the three (3) policies and procedures that you have developed and present it to your peers in PowerPoint format. You will need to:
• Explain and discuss the policy and procedure in detail
• Explain which staff members you will allocate responsibilities for at least two (2) different strategies outlined within your policy and procedure
• Discuss how you will share updated regulatory requirements
• Explain your continuous review process
It is important that you are prepared for this session, ensuring you:
• prepare for the session to ensure everything is covered
• develop and provide relevant documentation / supporting materials to your team
Your trainer will observe you presenting your policy and procedure.
Things to consider whilst performing this task:
• Be organised - prepare and plan for the session thoroughly.
• Know your position
• Know your company
• Arrange access to all required documentation for this process
• Be prepared to ask questions
• Be prepared to be asked questions
Assessment Summary
You are to submit the following;
• A copy of your policy and procedure presentation
• Your written report
• Your meeting agenda
• Copies of documentation provided to burger bar employees, such as emails notifying them of the presentation
• Your trainer will observe you presenting your policy and procedure to the class, (your class peers with act as your burger bar staff)
At the completion of this assessment you should be able to;
• Understand the importance of regulatory updating this information to ensure your business is operating properly and legal
Research and comply with regulatory requirements
Assessment 3 & 4 - Written Assessment
Questions
1 What is ‘consideration' in relation to a Hospitality business contract?
2 Describe six (6) essential elements of a Hospitality business contact.
3 List six (6) things to be aware of when entering or negotiating a Hospitality business contract.
4 What are the obligations of a Hospitality workplace in relation to EEO and Harassment?
5 Under Australian Consumer Laws, what are a Hospitality organisations responsibility? in relation to:
• Refunds
• Exchanges
• Cancellations
• Imposing and enforcing terms and conditions of quotations
6 What is the main objective of the Food Safety Act? What does this cover?
7 How do the Food Safety Standards affect the Hospitality Trade?
8 As a food handler, what are your personal hygiene requirements as set out in the Food Safety Standard 3.2.2, Division 4.15?
9 What are your legal requirements in regard to the reporting of health and illnesses whilst working with food and beverages?
10 How does a general liquor licence differ from a packaged liquor licence?
11 List two (2) conditions of an On-Premises Liquor licence?
12 What are the penalties for supplying liquor to an intoxicated person, or allowing drunk or disorderly persons on your Hospitality premises? What defence may you put forward?
13 What is the current Taxation Ruling relating to the retention of Hospitality business records?
14 Provide an explanation and an example of each of the following terms;
• GST free purchases
• Capital purchase
• Input taxed supplies
• Non GST
15 Provide an explanation of the following terms:
• Taxable sales
• GST input tax credits
• Net GST payable
16 Some items included in the G1 label at the GST section of a BAS statement are gross sales, interest earned and gross fees for services. List four (4) items that SHOULD NOT be included?
17 What does the Superannuation Guarantee (Administration) Act 1992 regulate?
18 Under the Superannuation Guarantee (Administration) Act 1992, what are Hospitality employers required to do in terms of superannuation?
19 Describe the following business structures in terms of tax and ownership;
• Sole trader
• Partnership
• Company
20 Describe how the PAYG system works in the Hospitality industry.
21 What is the main objective of the Fair Work System?
22 Describe the five (5) minimum employment conditions as set out by the Australian Fair Pay and National Employment Standards?
23 In what is the name of the Act that employees and employers must adhere to regarding workplace safety in each state of Australia?
24 What is the purpose of OHS / WHS legislation?
25 Describe the employer's responsibility in relation to workplace health and safety.
26 What is ‘duty of care', and how does it apply to managers within the Hospitality industry?
27 What a Hospitality business do to reduce your risk of public liability?
28 What are your obligations as an employer in relation to workers compensation?
29 Describe the steps an employee should take if they are injured at work (in terms of workers compensation)
30 Describe Australia's workplace relation system.
31 List seven (7) different ways you can maintain your knowledge of regulatory requirements within the hospitality sector.
32 Identify and describe the basic requirements for two licenses and what might cause theses licenses to be deemed non- compliant and therefore cancelled as a result?
33 Briefly explain the basic requirements of the Federal Government's Superannuation Guarantee Levy.
34 Briefly describe the key responsibilities of an employer under the Commonwealth "Racial Discrimination Act 1975".
35 Briefly explain the key responsibilities of an employee under the Commonwealth "Racial Discrimination Act 1975".
36 To ensure that chefs and cooks in a Hospitality business comply with the Food Act, what might be three (3) procedures that you could establish and put into place in your Hospitality business?
37 Describe the main objective of the Copyright Act 1968 in relation to the operation of a Hospitality business and provide two (2) examples.
38 Explain the main purpose of the Privacy Act 1988 and three (3) types of customer information that a Hospitality business must keep private.
39 Where might you source documentation that explains the operational and legislative requirements of a Hospitality business?
40 List six (6) ways that you can update your knowledge on Hospitality compliance?
41 It is excellent business practice to network with .......
42 Apart from updating your knowledge on Hospitality compliance, list four (4) other ways you could source opportunities to maintain your knowledge of regulatory Hospitality requirements.
43 List three (3) legal responsibilities of managers and directors of a Hospitality business.
44 Why must a Hospitality business maintain occupational licensing and certification requirements?
45 List three (3) statutory record keeping requirements that a Hospitality business needs to maintain compliance.
Attachment:- Research and comply with regulatory requirements.rar