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Research an actual example of IT leveraging business advantage at a managerial level. Report to be in the style of a business report. There is a limit of fifteen pages exceeding appendices.
Hints for the assignment: company name energy Australia
Need to include these topics in the report.
• What IT systems do managers use and why?• Management Information systems : -reports (daily activity report, revenue/cost reports, HR, transactions, error report) -yearly financial reports - Tax reports• Decision support system- Helps managers make complex strategic decisions - Support all problem solving phases, support different decision frequencies, different problem structures, support, various decision making levels.- Components of a decision support system : access to internet, networks or other computer based systems can link the DSS to other powerful systems: TPS , function specific subsystems.- Group support systems• Executive support system- Helps top managers make long term decisions for future planning of business.- Future oriented linked to value added processes.- Can help when uncertainty is high• Business intelligence - 3 systems- Knowledge management:process of capturing a company's collective expertise wherever it resides and distributing it wherever it can help produce the biggest payoff.- CRM- Data mining- Competitive intelligence - OLAP(programs used to store and deliver data warehouse information efficiently. • Expert systems -machines which do work of managers even though these system replace managers, managers can learn from how the system works.;
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