Research about the culture and successes or failures

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Case Study: Continuous improvement is a philosophy that must be ingrained into a company's culture in order to develop an innovative organization. The philosophy of continuous improvement is that "good enough" is not good enough. W. Edwards Deming is considered one of the fathers of the modern quality movement. His 14 points serve as a visual reminder of the critical elements of continuous improvement.

For this discussion, conduct your own research about the culture and successes/failures of Southwest Airlines.

Question: Identify five of Deming's points that you believe apply significantly to Southwest Airlines' success or shortcomings. Explain and support each of your five points.

 

Reference no: EM133507719

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