Required in proactive approach to the relationship

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Reference no: EM132233028

1. True or False: Transactional level of trust is the highest level of trust that is required in a proactive approach to the relationship; requires maximum effort and time to earn, maintain, and grow. The repercussions of losing trust at the Going Deep level is severe.

True

False

2. True or False: Having credentials - such as a Law Degree – is one way to improve trust with a client.

True

False

3. True or False: Over-promising and Under-delivering is setting upfront expectations with customers that are fair, appropriate, and aligned with company precedent while taking active steps to exceed these expectations in a manner that does not comprise the quality of the product/service.

True

False

4. True or False: According to the textbook the differentiating factor between Listening and Active Listening is the level of concentration the receiver applies to the conversation.

True

False

5. True or False: Influentials prefer to weigh in on purchasing, but do not have direct impact on the chief decision-maker.

True

False

Reference no: EM132233028

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