Request for change of service and technical problems

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A local utility has a customer service call center that takes three types of calls billing inquiries request for change of service and technical problems during the busiest time of day they receive an average 25 calls per hour for billing inquiries 50 calls per hour for change of service and 2.5 calls per hour dealing with technical problems. The number of calls per hour of each type has a POISSON distribution which implies that the time between calls of each type has exponential distribution.

Reference no: EM132157339

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