Reference no: EM132942346

Identify and Report Variations in Quality of Service and Performance

In an ideal world we would consistently achieve all of our work objectives and meet all of the commitments we have made to others (e.g., managers, colleagues, clients, team members, suppliers, etc). Unfortunately, in the real world there are factors which prevent us from always achieving our objectives and meeting our commitments. These include competing work demands, unforseen incidents, resource constraints, etc.

Because others are often depending on us to achieve their own work objectives and commitments, it is important (as well as courteous) to advise them as soon as we realise that we will be unable to deliver what we promised or what they are expecting from us. This also provides us with the opportunity to renegotiate what is required (e.g., target date, cost, product quality, etc).

For this task you are required to provide two examples of situations where you were unable to achieve a work/ study objective that you had previously committed to / agreed upon with someone (e.g., manager, team member, colleague, customer, supplier, etc) and explain in details what were the consequences and you should do to now avoid a similar situation.