Reference no: EM132267928

The Success Factors of a Food and Beverage Operation

PART A:

Task: Write a report on the success factors of a Food and Beverage Operation.

What to do:

• Choose a Food and Beverage Operation (Restaurants: Fine dining, Family, Causal, Themed, Coffee shops, Ethnic, etc.)
• In order to obtain the relevant data for analysis, you should conduct survey/interviews with a structured questionnaire. Your questionnaire should focus on the various aspects of success factors of the chosen operation.
• Analyze and explain the key success factors of the chosen operation.

Your report should include the following:

Introduction: Brief description of the Food and Beverage Operation covering all the basic concepts of business, such as ownership, theme, menu, service style, targeted customer, price range, etc.

Body: Identify, analyze and explain the key success factors. Points to consider (not limited to the below points):
• The pros and cons of restaurant location
• Theme of the restaurant: impact of theme
• Effect of menu on customer satisfaction
• Customer feedback system
• Effectiveness of Inventory management and control system
• Managers' leadership quality
• Key factors of staff performance
• Food production and service quality system
Conclusion Appendices:
• Meeting minutes
• Questionnaire
• References

PART B:

Group Discussion: You should actively participate in the group discussion (Marked individually)

Topic: Success factors of a food and Beverage operations What to do:
• Be a good listener
• Approach the discussion with a positive attitude
• Communicate with confidence and clarity
• Discuss actively with valued points
• Develop trust and credibility among members
• Time management: Your points should be concise and clear with in the time frame.
• Arguments should be based on strong evidences
• Create new dimensions for add-on pointsObjective: To identify, analyze and write a report on the success factors of a Food and Beverage Operation in order to understand their uniqueness and position in the market.

1. What to do:
• Choose a Food and Beverage Operation (Restaurant: Fine dining, Family, Causal, Themed, Coffee shops, Ethnic, etc.)
• In order to obtain the relevant data for analysis, you should conduct survey/interviews with a structured questionnaire.
• Your questionnaire should focus on the various aspects of success factors of the chosen operation.
• Analyze and explain the key success factors of the chosen operation.

2. Analyze the success factors:

What are the success factors?: Identify them- various aspects which makes a business successful.
Collect the data: Interview/survey - structured questionnaire

What to do: Points to consider (not limited to the below points):

• The pros and cons of restaurant location
• Theme of the restaurant: impact of theme
• Effect of menu on customer satisfaction
• Customer feedback system
• Effectiveness of Inventory management and control system
• Managers' leadership quality
• Key factors of staff performance
• Food production and service quality system

3. What to do: Conclusion- add your opinion

4. What to do: Appendices:
• Meeting minutes
• Questionnaire
• References

Attachment:- Incourse assessment.rar