Repair service for allegedly deceptive brake sales practices

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Reference no: EM133812205

Question

"This paper analyzes the case of a customer, Lisa, contemplating legal action against a car repair service for allegedly deceptive brake sales practices. It investigates the alternative dispute resolution (ADR) options provided by JAMS, specifically focusing on mediation and arbitration. While pursuing litigation could establish legal precedents, discourage future misconduct, and offer a definitive solution, it comes with significant costs, extended timelines, and potential public exposure. On the other hand, mediation promotes communication and collaborative solutions but lacks binding authority and may not adequately address broader systemic issues. If Lisa's aim is to confront and resolve wider unethical practices within the industry, litigation might serve as the most effective strategy for achieving comprehensive outcomes and enforcing accountability. By examining the advantages and disadvantages of each legal path, this paper further considers how Lisa's case might evolve into a class-action lawsuit, thereby magnifying its impact and extending restitution to a larger group of affected customers."

Reference no: EM133812205

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