Remarkable reductions in average and maximum hold times

Assignment Help Management Information Sys

Reference no: EM131177700

Go to Service Model on the CD-ROM and select the Customer Service Call Center demo model.

Using a computer projector, run the animated simulation and display the results.

Have the class explain in terms of queuing theory why the revised layout has achieved the remarkable reductions in average and maximum hold times.

Reference no: EM131177700

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