Relationships of customer service objectives

Reference no: EM1340560

Walmart Balanced Scorecard: Customer Service Perspective

Using Wal-Mart's mission and strategy from the perspective of its potential, prospective, and present customers, create a customer service perspective of a balanced scorecard. Include:

- Three objectives for the organization's customer service perspective and show how they relate to the mission, vision and strategy of the organization.
- A meaningful performance measure (metric).
- An expected level of performance (target).
- Program that needs to be developed to ensure successful implementation of the organization's strategy (initiative).

Comment briefly on the relationships of the customer service objectives that you've identified here to the financial objectives. How do they help to fulfill those objectives? Do you need to change any of the financial measures after completing this work?

Reference no: EM1340560

Questions Cloud

It balanced scorecard - use and benefits : Prepare a write up a case study that relates evidence to theory and provide an appropriate analysis and explanation of the situation described

Compare and contrast the balanced scorecard : Show to what degree the evidence suggests the balanced scorecard approach is amenable to most organizations

Draft financial perspective section of a balanced scorecard : Walmart financial perspective balanced scorecard - Draft a financial perspective section of a balanced scorecard that reflects their initiatives and mission

Explain customer perspective balanced scorecard : BAA Customer Perspective Balanced Scorecard - Using the resource below compare the scorecard used by the British Airport Authority with a regular balanced scorecard.

Relationships of customer service objectives : Briefly explain the relationships of the customer service objectives that you've identified here to the financial objectives and Do you need to change any of the financial measures after completing this work

Scorecard as a comprehensive and systematic model : Hypothesize why this model is considered a comprehensive model as well as systemic model for measuring an organization's improvements in results. Provide a reference.

Some goals and objectives of a college : What might be some of the strategic themes at a college - Using the balanced scorecard approach, what are some of the goals and objectives of a college

Describe the role and responsibilities of leaders : Leaders and Organizational Culture - Describe the role and responsibilities of leaders in creating and maintaining a healthy organizational culture.

Develop a comprehensive motivation and rewards strategy : Prepare a paper in which you propose a solution to help Riordan develop a comprehensive motivation and rewards strategy.

User Account

All Pages