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Relationship between management and unions

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Reference no: EM13855705

1. What can middle and lower level managers do to promote quality in their organizations? How does this differ from top level managers?

2. A major stumbling block in implementing TQ in the US has been the traditional adversarial relationship between management and unions. What should be the role of both unions and management in building a TQ culture?

Reference no: EM13855705

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