Relationship between cloud service provider-their customers

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Reference no: EM133337643

Assignment:

Service Level Agreements (SLAs) are extremely important when discussing the relationship between a cloud service provider (CSP) and their customers.

  1. What elements should be included in a SLA.
  2. What could go wrong if a SLA is not thorough and complete?
  3. In your opinion why are SLAs important?
  4. It is also important to consider the physical vs. the cyber issues in regard to SLAs, What are these differences and how do you ensure they are covered within a SLA?
  5. Provide examples of how a SLA can benefit both the CSP and the customer.
  6. What are your references?

Reference no: EM133337643

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