Reference no: EM132545190

Mahad is a successful financial officer at a Middle Eastern based company that recently acquired a banking institution (NAFTA) in Oman. Mahad will take over the recently acquired oman Branch as the new regional CEO. The newly acquired banking institution; NAFTA has a long-standing reputation as a friendly institution with traditional values, and it prides itself on its exemplary customer service. The current staff has prepared a comprehensive package outlining the bank's vision and key customer success stories that demonstrate their commitment to exemplary service and low customer and employee turnover. It is Monday morning and Mahad has called a meeting at 8 a.m. Mahad arrives at 7 a.m. and is surprised to find only a couple of employees in the building. Mahad begins the meeting at 8 a.m. sharp, and the auditorium seats are half-filled. Max is perplexed at the turnout but begins the meeting. "Shareholder value is what it's all about. We are the stewards of this organization, and we have a responsibility to the shareholders." Silence echoes in Mahad's ears. He continues by stating, "I expect total dedication. If you cannot commit to our new vision and strategies then this is not the right place for you. Commitment starts by being on time." Mahad motioned to the staff standing next to the auditorium doors to close the doors. "If you can't be here on time, then you can't be part of this institution." Later that afternoon, Mahad met with the executive team and outlined the strategies, goals, numbers, and deadlines. A meeting was held with senior staff members responsible for reporting progress. Market growth numbers were up, and new business numbers were increasing. A quarter later Mahad had the quarterly report results. The region was on target. However, turnover increased 25 percent. Involuntary turnover was up 10 percent. Previous customer numbers were decreasing, and customer complaints were increasing. He reviewed the report with his staff. When he asked for input, his request was greeted with silence. He sensed an uneasy feeling in the room.

Question 1: As a highly effective leader, connect and relate leadership competencies with given case if you find any?