Reference no: EM133050684

Subject: Information Technology & Business Process Reengineering

Registration Process at a Clinic 

A few processes have to be carried out by the clinic counter staff during registration. The first process is to enter data into computers based on the patient's appointment card so as to obtain the reference number of the patient. Then the record staff would search for the patient's medical record in the record room. Improper record management and poor filing system affect the search time leading to a longer waiting time for patients. Work process involving record keeping would also affect registration time. Other factors include the experience and efficiency of staff. Insufficient computer facilities at the registration counter and lack of skilled staff and nurses can also cause delays. There were new patients that came to the hospital for first appointment as well as the follow-up patients who already had appointments. However, only the date of treatment was stated in the appointment card while time was not specified for the follow-up patients. As a result, many problems arose when all of the patients come at the same time. In addition, mixing up of registration cards between patients with and without appointment causes delays because more time is needed for sorting purposes. 

Q: Select and integrate the best ideas to ensure the success of the IT & Business Process Reengineering