Reference no: EM132298568
1. Stressors can be divided into two categories, _________________.
A. role conflict and role ambiguity
B. job related factors and personal factors
C. Type A and Type B
D. role demands and task demands
E. organization demands and interpersonal demands
2. Which management skill involves working effectively with others, encouraging others to express their thoughts, and listening to others?
A. Informational
B. Interpersonal
C. Technical
D. Political
E. Conceptual
3. What is the significance of poor management?
A. Poor management has little effect on employee morale.
B. Poor management is common in most large companies.
C. Poor management is a primary cause of organizational failure.
D. Poor management is common in successful organizations.
E. Poor management is common in first-line managers.
4. Which of the following has changed regarding an organization's focus on serving customers?
A. It has no relationship to employee attitudes and behaviors.
B. It is no longer part of management training.
C. It is increasingly important to organizations and managers.
D. It is only a concern in service-related industries.
E. It is the responsibility of marketing managers.
5. How is the managerial culture in the United States reflected in the decision-making process?
A. Group decision making and focuses on profits that will result from long-term thinking.
B. Decisions are made quickly and have an emphasis on immediate profits.
C. Group decision making and long-term goals are highly emphasized.
D. Emphasis is placed on taking the proper amount of time to arrive at the best decision.
E. Risk taking is avoided at all costs.
6. A manager using ________ perspective decides to pay individuals who are similar in their levels of skills, performance, or responsibility the same and not base that decision on arbitrary differences such as gender, personality, or personal favorites.
A. social responsibility
B. workplace diversity
C. theory of justice
D. utilitarian
E. rights view
7. Martin's Hardware began doing business with a manual cash register long dash ancient by today's standards. A few years ago, the owner replaced it with a modern, PC-based system. The assistant manager was uncomfortable with the change. His resistance to change was likely based on ____________.
A. incompatibility with new methods
B. habit
C. uncertainty
D. concern over personal loss
E.concern the change was not in the store's best interest