Regarded as part of an organization external labor market

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1. Which of the following can be regarded as part of an organization’s external labor market?

The permanent employees of an organization

The individuals who are actively seeking employment

The vendors who provide different services to the organization

The temporary workers of an organization

The people who have contracts to work at the company

2. An ecommerce company spends a lot of money on product replacement as customers often complain about the products they receive. The company has to replace the products delivered with better products. Which of the following core values of total quality management can assist the ecommerce company in tackling the problem of product replacements?

Providing quality training to specific employees

Measuring employees’ progress based on the amount of work done rather than the feedback obtained from the customers

Developing generalized methods and processes that only focus on meeting the needs of the external customers

Reducing cost of operations and offering the customers discounts and rewards

Guaranteeing the quality of products so that the errors are completely eliminated instead of errors being identified and fixed

Reference no: EM131646049

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